Recently, the contact lens wearing world has been inundated with advertising promising low prices and convenient “to your door shipping” from online sellers of contact lenses trying to persuade consumers to buy their contacts online rather than the trusted method of ordering through your local eye doctor. Despite sometimes convincing pitches these sites make, there are quite a few arguments in favor of buying from your trusted family optometrist that you give up when buying online, because these online stores really can't deliver the same level of service.
Below, Dr. Matthew Miller of Eagle Mountain Family Eye Care in Fort Worth, Texas describes some of the major advantages of ordering through your optometrist:
The Power of Rebates
One of the central selling points for online contact lens retailers is the guarantee of reduced prices and great deals. The argument is that you can't get the same low prices if you order from your optometrist. It sounds great but ultimately proves to be untrue. In reality, while the original price on some online sites may give the
appearance of lower prices, the bottom-line often ends up costing you more than ordering from your eye doctor's office would have. Alot of eye doctors can redeem special rebates for their patients, allowing them to reduce costs for you. Online services don't know about these rebates or will ask their customers to redeem these rebates on their own. Many people won't know where or how to redeem these rebates, losing money they would have been able to save by buying in-office.
Personal Relationships and Expertise
Perhaps the most important difference between buying online and buying in-office comes down your optometrist's role, compared to the online vendor's, and how each views you.
Your eye doctor's role is primarily to assist you to see your best and to help you safeguard your overall eye health and visual comfort, most comfortable and convenient way possible. A major part of fulfilling this role is getting to know each and every patient individually with a personal connection in a way that encourages an ongoing dialogue about the patient's needs and long term visual health. In contrast, you are unlikely to have any personal relationship at all with the unknown customer service representative at an online contact lens retailer, and said customer service rep is most likely not trained to understand your vital visual health needs as they relate to your contact lenses.
Your eye doctor maintains a relationship focussing on your overall visual health, while an online contact lens retailer maintains a relationship centered around your wallet and knows next to nothing about your overall eye health.
Eye infection or dry eyes that result from your contact lenses can most likely be addressed successfully by speaking to a professional, trained and educated eye doctor with whom you have a personal relationship, rather than by speaking to a customer service agent whom you have never, and likely will never meet, and who is there exclusively to fill orders.
For more information, contact us at Eagle Mountain Family Eye Care today.